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Delegated Password Reset

App showcase

Give approved operators a narrowly scoped way to resolve password and account-lockout issues.

The Delegated Password Reset app gives Help Desk teams, branch leads, or other approved operators access to only the users and actions they are authorized to manage. It improves response time without granting broad administrative access.

Intended audience

Teams or managers

Target scope

Administrator-defined users only

Required systems

Any target system

When to use itDirect link to When to use it

A branch office needs help with routine password resets and account unlocks, but waiting for central IT interrupts daily work. Granting the branch broad directory administration would create unnecessary risk.

How it helpsDirect link to How it helps

  • Shows each operator only the users they are permitted to manage.
  • Restricts available actions to approved password-reset and unlock tasks.
  • Keeps routine work with the local team while maintaining an audit trail.

Delegated reset flowDirect link to Delegated reset flow

Authorize

Grant operator accessLimit the App to approved help desk staff or local leads

Select

Find an eligible userShow only accounts within the operator’s assigned scope

Act

Reset or unlockOffer only the actions the operator is allowed to perform

Review

Confirm the resultKeep the action traceable for support and audit
Operator scope and available actions are defined by the App configuration.

OutcomeDirect link to Outcome

Routine access issues are resolved faster, central IT receives fewer repetitive requests, and delegated access remains controlled and accountable.

App previewDirect link to App preview

Select a user and provide a new password. Submitting the form changes the user's password.
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