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Self-Service Password Reset

NIM Apps · Self-service

Let users securely verify their identity and reset their own passwords, reducing helpdesk work without weakening account protection.

What users experienceDirect link to What users experience

The password reset App guides a user through identity lookup, verification, password change, and confirmation. Publish it at:

https://<NIM-Hostname>/passwordreset/<Profile Name>

Choose an identifier users can reliably provide, such as an employee ID, username, or email address. It must be unique enough to identify the intended password-reset profile record.

The reset flowDirect link to The reset flow

Step 1 of 5

Open the password reset page

Open the password-reset link provided by your organization to begin the recovery process.

NIM password reset welcome screen
Choose a step above or continue through the flow.

Configure before publishingDirect link to Configure before publishing

Before making the App available to users, configure:

  • a profile lookup that matches each user to the right internal password-reset record;
  • at least one notification method for verification codes;
  • password synchronization or target-system actions for every account that should be reset;
  • password policy and error messaging; and
  • a secure public URL and support process for users who cannot complete verification.

Use Password Reset profile configuration to set up the App, lookup filter, forms, actions, messages, and security limits. Follow the Self-Service Password Reset tutorial for a worked setup.

Security and operationsDirect link to Security and operations

  • Use a stable, non-sensitive identifier for the first lookup step.
  • Require verification before showing password-reset controls.
  • Test delivery, expiration, and retry behavior for every notification method.
  • Test with representative accounts, including users with more than one target account.
  • Monitor reset activity and document the fallback support process for locked-out users.

Need help?Direct link to Need help?

See Password Reset troubleshooting for common profile, lookup, notification, and synchronization issues.

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