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Reset your password

End User guide

Reset a forgotten password securely without waiting for support, using the verification method your organization has configured.

At a glanceDirect link to At a glance

NIM self-service password reset verifies your identity before allowing a password change for an existing account. Your organization provides the password-reset link, the identifier you need to enter, and the available verification method. Complete the journey only through the approved link and use the new password only after you receive confirmation that the reset succeeded.

Reset a forgotten passwordDirect link to Reset a forgotten password

Identify

Open your organization’s reset linkUse the approved NIM password-reset page
Enter your identifierProvide the username, employee ID, or other requested value

Verify

Choose a verification methodSelect an available email, SMS, or other configured method
Confirm the codeEnter the one-time code on the page that requested it

Reset and return

Set a new passwordMeet the password requirements shown
Sign inWait for confirmation, then use the new password
The available identifiers and verification methods depend on your organization’s setup.
  1. Open the password-reset link supplied by your organization.
  2. Enter the approved identifier requested by the page, such as your employee ID, username, or email address.
  3. Choose an available verification method when prompted.
  4. Retrieve the one-time code from the approved email or SMS message, then enter it on the password-reset page.
  5. Create a new password that meets your organization’s password requirements.
  6. Confirm the successful reset, then sign in to the affected service with the new password.

Keep your account secureDirect link to Keep your account secure

  • Enter a one-time code only on the NIM page that requested it.
  • Do not share a password, verification code, or reset link with anyone, including someone claiming to be support staff.
  • Use a password that meets the requirements shown by the reset experience.
  • If your organization requires it, set up multi-factor authentication after you regain access.

If reset does not workDirect link to If reset does not work

Contact your NIM administrator or organization’s support team if you do not receive a verification message, the link no longer works, the identifier is not recognized, or the reset does not complete. Include the non-sensitive error message and the step where the process stopped. Do not send passwords, one-time codes, or screenshots containing personal or account information.

For administrator setup guidance, see Self-Service Password Reset.

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