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Troubleshoot NIM

  1. If NIM behaves unexpectedly, restart its Windows service.

  2. If restarting the service does not correct the behavior, uninstall and reinstall NIM. See Install & launch NIM.


    Your data is preserved during an uninstall, although for extra redundancy you should Create a backup before proceeding.

  3. If reinstalling NIM does not correct the behavior, stop the NIM service, delete the folder C:\ProgramData\Tools4ever\NIM, and restart the service. This removes all user data and returns NIM to its initial state.

  4. If the problem persists, contact Tools4ever.

Other common troubleshooting scenarios arise from misconfigurations in permissions and the Windows defender whitelist. See Install & launch NIM.