Incident IQ
Overview of Incident IQ, a cloud-based service management platform for K-12 schools, including its features and integration capabilities.
Incident IQ is a cloud-based service management platform designed specifically for K-12 schools and educational institutions. It offers tools to streamline and automate help desk ticketing, asset management, and IT support workflows. The platform integrates with various student information systems and learning management systems, allowing seamless management of technology assets, including devices, applications, and user accounts. Incident IQ enhances efficiency by enabling staff and students to report issues, track resolutions, and manage resources effectively through a user-friendly interface. Its features include automated workflows, detailed reporting, and customizable ticket forms, making it a comprehensive solution for managing IT and support services in the education sector.
About
Functionality
Table | Key | Read | Create | Update | Delete |
|---|---|---|---|---|---|
Assets | AssetId |  |  | | |
Assets_types | AssetTypeId | | | | |
Asset_Funding_Types | AssetFundingTypeId | | | | |
Asset_Status_Types | AssetStatusTypeId | | | | |
CustomFields | CustomFieldId | | | | |
CustomFields_Types | CustomFieldTypeId | | | | |
Filters | FilterId | | | | |
Sites | SiteId | | | | |
Users | UserId | | | | |
Recommended Relations
Referencing Table | Foreign Key | Parent table | Primary Key |
|---|---|---|---|
Please refer to vendor documentation