Delegated Password Reset
Delegating limited administrative rights can be both safe and highly efficient when properly controlled. This app enables organizations to grant targeted teams—such as Help Desk staff, branch office leads, or classroom instructors—the ability to perform specific actions like password resets or account unlocks for a restricted set of users. Each delegated operator only sees the users they are authorized to manage and can perform only the tasks the organization explicitly allows, ensuring security, accountability, and operational continuity.
Intended Audience: Teams or managers
Target Scope: Limited to those users the team or manager should see. Configurable by administrators.
Required Systems: Any target system
Use Case Example
A regional branch office operates with a small on‑site staff. Employees frequently forget passwords or lock themselves out of their accounts, especially during busy periods. Waiting for central IT to respond causes delays, impacts customer service, and disrupts daily operations.
Problem
Without controlled delegation:
Branch staff cannot resolve simple access issues on their own
Central IT becomes overloaded with routine password reset requests
Users experience downtime while waiting for assistance
Granting broad admin rights to branch staff would create unnecessary security risk
How the app solves it
The app allows IT to delegate specific, limited rights to designated branch personnel.
With this configuration:
Branch staff can reset passwords or unlock accounts for only their local users
The app scopes visibility so they cannot see or modify users outside their branch
Delegated operators can perform only the actions IT has approved—nothing more
All actions are logged for auditing and compliance
This ensures the branch can stay productive without compromising security.
Outcome
Faster resolution of routine access issues
Reduced workload for central IT
Branch staff empowered to keep operations running smoothly
Strong security boundaries maintained through scoped visibility and limited permissions
Clear audit trails for all delegated actions
Screenshots
Main screen. Select a user from the list and provide a new password. Upon submission, the user's password is changed to the provided value.