NIM

Issue: When accessing the password reset application, users receive an "Error executing password reset request" internal error.

Cause: The portion of the URL that holds the name of the password reset profile is either incorrect, the specified profile does not exist, or the password reset profile is not properly configured (e.g., an app is not selected).

Resolution: Enter the correct URL, create a password reset profile with the desired name if it does not exist, or verify the existing profile's configuration.

Issue: After entering their unique identifier (e.g., employee ID), users receive a message stating "The registration of the password reset session did not succeed."

Cause: A record was not found in the internal.password_reset table that corresponds to the provided unique identifier or the profile lookup filter is not configured properly.

Resolution: Insert the user's record into the internal.password_reset table or verify the functionality of the profile lookup filter.

Not all errors will be clearly presented to the end user when they occur. If the above issues and steps do not apply, or do not resolve your issue, you may find more information by looking at the logs. For example, the error in the following screenshot corresponds to a user entering a password that does not meet complexity requirements.